Job Posting
Halifax Regional Municipality is inviting applications for a permanent position of Internal Telephone Claims Officer within Risk and Insurance Services, part of the Legal, Municipal Clerk & External Affairs Business Unit. Halifax Regional Municipality (HRM) is committed to reflecting the community it serves & recognizing Diversity & Inclusion as one of the Municipality’s core values. We have an Employment Equity Policy & we welcome applications from African Nova Scotians & Other Racially Visible Persons, Women in occupations or positions where they are underrepresented in the workforce, Indigenous/Aboriginal People, Persons with Disabilities & 2SLGBTQ+ Persons. Applicants are encouraged to self-identify on their electronic application.
Under the direction of the Manager of Risk and Insurance Services, the Internal Claims Officer is responsible for the investigation, negotiation and settlement of routine claims submitted by the public to HRM or by HRM. In addition, this position will be responsible to provide support to the Claims Officers as may be required.
DUTIES AND RESPONSIBILITIES
Education and Experience
Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion. Interviews, testing, and in-person recruitment activities are being conducted in adherence with current COVID-19 Public Health protocols.
Applicants are responsible to include all information that they wish to have taken into consideration in the review of their application, and applicants are required to provide full details of experience or training referenced in the posting. Applicants may be screened out of this competition at preliminary stages of review based on the insufficiency of the information provided.
COMPETENCIES: Analytical Thinking, Communication, Customer Service, Conflict Management, Decision Making, Organization and Planning, Risk Management, Organizational Awareness, Teamwork and Cooperation, Values and Ethics, Valuing Diversity
WORK STATUS: Permanent, Full time - 35 hours/week
HOURS OF WORK: Monday – Friday, 8:30 am – 4:30 pm;35 hours per week
SALARY: NU4, Non-Union ($52,380-$72,020)
WORK LOCATION: Duke Tower, Halifax
CLOSING DATE: Applications will be received up to 11:59pm on Thursday, June 8, 2023
Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.
position# 78626284
Under the direction of the Manager of Risk and Insurance Services, the Internal Claims Officer is responsible for the investigation, negotiation and settlement of routine claims submitted by the public to HRM or by HRM. In addition, this position will be responsible to provide support to the Claims Officers as may be required.
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DUTIES AND RESPONSIBILITIES
- Provide prompt, courteous, accurate and fair claims service to all external and internal stakeholders.
- Initiate and resolve subrogation/recovery claims for damage to Municipal infrastructure and assets.
- Arrange for vehicle/asset appraisals and/or assign claims to independent adjusters as may be required.
- Adjustment and settlement of physical damage claims and Third-Party property damage presented to HRM from outside parties.
- Generate and maintain adequate insurance reserves as per adjusting best practices.
- Settle claims within delegated authority.
- Input and maintain accuracy of data in various databases including iVos, SAP and Hansen systems.
- Responds to and directs inquiries on Division Matters, over the telephone and through correspondence with accuracy, professionalism and enthusiasm.
- Assists Claims Officers with claim processing as may be required due to workload.
- Ensures a high level of confidentiality understanding that claims may involve the confidential and personal financial information and medical information of HRM residents and employees.
- Report to the Manager of Risk and Insurance any potential employee disciplinary issues as a result of claim investigation.
- Contributes to team activities and goals as well as continuous improvement initiatives.
- Other duties as may be assigned.
Education and Experience
- High school diploma required, post secondary education is preferred.
- Have or willing to obtain Chartered Insurance Professional designation (CIP) within 2 years of employment
- Minimum of three years’ experience in the insurance industry is required.
- Experience using SAP, iVos or other claims management software and Hansen systems will be considered an asset.
- Proficient in the use of computer software in a Windows environment, including SAP and MS Office
- In depth knowledge of various statutes and legislation that govern the operations of HRM and/or insurance industry
Please note – Testing may be conducted as a component of the selection process to assess technical and job specific knowledge. Candidates, who are selected for testing, may be tested in a group setting, scheduled at the employer’s discretion. Interviews, testing, and in-person recruitment activities are being conducted in adherence with current COVID-19 Public Health protocols.
Applicants are responsible to include all information that they wish to have taken into consideration in the review of their application, and applicants are required to provide full details of experience or training referenced in the posting. Applicants may be screened out of this competition at preliminary stages of review based on the insufficiency of the information provided.
COMPETENCIES: Analytical Thinking, Communication, Customer Service, Conflict Management, Decision Making, Organization and Planning, Risk Management, Organizational Awareness, Teamwork and Cooperation, Values and Ethics, Valuing Diversity
WORK STATUS: Permanent, Full time - 35 hours/week
HOURS OF WORK: Monday – Friday, 8:30 am – 4:30 pm;35 hours per week
SALARY: NU4, Non-Union ($52,380-$72,020)
WORK LOCATION: Duke Tower, Halifax
CLOSING DATE: Applications will be received up to 11:59pm on Thursday, June 8, 2023
Please note: We thank all applicants for their interest in this position. Only those applicants selected for interview/testing will be contacted.
During the recruitment process, applicants have the right to request an accommodation. Applicants invited to participate in an assessment process (such as an interview or testing) and who require accommodation, should discuss their needs with the Recruiter when invited to the assessment process.
position# 78626284
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